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How to Improve Your Telephone Manner

Robin Kshlerin



  1. Cody Bonger Posted on October 26, 2009 at 7:22 pm

    how to come up with better ideas

  2. owijefro3ihop Posted on October 27, 2009 at 2:07 am


  3. Pamela Pugh Posted on March 19, 2012 at 12:03 pm

    This video needs to go to ALL households with children. I work for a company that verifies appointments for a service their parents have. They hear the name of who we ask for and bang the phone down. Or they will repeat exactly what we have said and hang up on us. Telephone manners have sunk to a new low among children. They also will start to say a sentence and not finish the sentence and hang up. It seems to be that they do not respect at all people only trying to work and earn a living.

  4. Pamela Pugh Posted on March 20, 2012 at 11:19 am

    Please now get a copy of this to all houses with children. Kids will hear the name of the appointment we are to verify and hang up on the name. Or they will say a sentence and not even finish the sentence and the line will be dead and you know they have unplugged the line. Or you innunciated the name and they will go wrong number over and over and over. Yesterday once the name was innunciated the kid said wrong number ober 25 times and I have to hang up it was so fricking stupid and rehersed.

  5. Pamela Pugh Posted on April 14, 2012 at 1:15 pm

    Good-Get this to all households with kids for a low price. They will hear a name and then say they will go and get that person and bang the phone down. The other day I called and asked for the name and the kid banged the phone down. I called back and said excuse me I am from….and the kid said this "I am sorry I do not give a damn about anyone or anything". "I also do not know anything" Phone ettiquette is doomed because this world is all about me me me me and total selfishness and not caring.